FAQS

As a first-time client, you'll receive a welcome email containing a link to activate your Bootsy's Buddies Client Portal, through Time To Pet. This portal is where you can schedule services, manage your account, and stay connected with our team—all in one convenient place.

By logging into your portal (or using the Time To Pet mobile app), you'll have access to the following features:

- Book or Cancel Services: Use our easy online scheduler to book or cancel services as needed.

- View Upcoming Schedule: Check your upcoming schedule to ensure everything is correct.

- Update Account Information: Modify your account details and emergency contacts.

- Pet Care Preferences: Share information about your pets and their specific care preferences.

- Upload Pet Photos: Save your favorite pet photos in the portal.

- View Invoices and Payment History: Easily access your invoices and track your payment history.

- Secure Payments: Make secure payments using your credit or debit card.

- Direct Messaging: Communicate directly with us through the portal. You can contact both our admin team and your assigned walker or sitter, all within the platform.

If you haven’t set up your online account yet, please let us know, and we’ll send you everything you need to get started!

Cancellation Policy

At Bootsy's Buddies Pet Care, we value the time and dedication our team commits to ensuring your pet receives the best care. If you need to cancel a scheduled visit, we greatly appreciate your understanding in providing as much notice as possible.

- Walks and Daytime Visits: If you cancel with at least 24 hours' notice, we’ll be happy to offer you a full refund (100%).

- Overnight Stays: For cancellations made with at least 48 hours' notice, a full refund (100%) will be provided.

Please note that cancellations made with less than the specified notice will incur the full service fee, as our dedicated staff has reserved that time exclusively for you and your furry friend. Thank you for your cooperation and for trusting us with your pet’s care!

At the core of our mission is a passionate team that mirrors our deep love for pets. This is why we’re intentionally selective in our hiring process. We take immense pride in crafting a team that feels more like family, ensuring each member embodies our shared devotion to animals and commitment to exceptional care.

Our hiring journey is thorough and thoughtfully designed. We kick things off by meticulously screening candidates to discover individuals who align perfectly with our core values. When we identify a standout talent, we follow these essential steps:

- In-Depth Background Check: Your pets' safety is our utmost priority. We conduct detailed background checks to ensure every team member is not only trustworthy but also genuinely cares about the pets in our charge.

- Comprehensive Hands-On Training: Each new team member undergoes immersive, hands-on training with our experienced, trusted Pet Care Pros. This not only sharpens their skills but also instills the confidence they need to provide the very best care. We also prioritize ongoing education to keep your pets safe and happy.

We don’t just hire for experience. We seek true animal lovers who exemplify professionalism, reliability, and a heartfelt passion for pet care. Every member of our team is chosen not just for their qualifications but for their shared commitment to delivering outstanding care and creating memorable experiences.

Together, we’re not just caring for pets; we’re building lasting relationships anchored in trust, love, and compassion. Joining our family means joining a community dedicated to nurturing the bonds that matter most.

No problem at all! We understand that plans can change in an instant, and we’re always here to accommodate your busy life. If there’s availability, we’ll be thrilled to arrange a walk or visit on short notice.

While we’ll strive to connect you with your preferred walker or sitter, last-minute requests may be assigned to another trusted member of our team based on availability. Your peace of mind is our priority, and we’re here to help when you need us!

We believe that every adventure begins with safety and well-being! Before we set off on our walks, we kindly ask that all our furry companions are healthy, protected, and properly identified—ensuring a safe and enjoyable experience for everyone.

To keep our paws on the right path, we recommend that all pets be:

- Up to date on their core vaccinations, including puppy shots and boosters

- Vaccinated for rabies, as required by state and local laws

- Sporting a name tag with your current phone number and address for easy identification

- Licensed by your local city or municipality

- On a monthly flea and tick prevention regimen to keep those pesky critters at bay

We trust our amazing clients to provide the best care for their pets and truly appreciate your partnership in maintaining a vibrant and healthy environment for every tail-wagging member of our pack! Let’s make every walk a fun and safe journey together!

Absolutely! We require a lockbox at your residence for secure key access. This not only keeps your key safe on-site but also ensures our team can deliver care when you need it most, even on short notice or during emergencies.

Feel free to use your own lockbox, or if you prefer, we can provide a high-quality lockbox for just $30.

Living in a secured building or have special access requirements? No problem — we’re here to collaborate with you and find the perfect solution. Just reach out, and we’ll make it happen!

At Bootsy's Buddies, we understand how important familiarity is for both you and your pet. That’s why, for clients with a consistent schedule, we strive to assign a dedicated primary walker who truly gets to know you and your furry friend.

If you need to request services outside your usual days or hours, we will still prioritize scheduling your primary walker first. However, if they're unavailable, we may introduce you to another trusted team member who is already familiar with your pet's routine.

Our mission is to offer personalized and reliable care that keeps your pet’s well-being at the heart of everything we do, with as much consistency as possible.

At our company, our passionate Pet Care Pros have rich, varied experiences in pet sitting, doggy daycare, and rescue, ensuring your furry friends receive the best care possible! Many of our team members bring years of hands-on expertise and a genuine passion for animal care to us.

For new team members who may not have prior professional experience, we ensure a smooth transition into our community with:

- Personalized one-on-one training with an experienced Pet Care Pro

- Optional certifications in pet CPR and first aid, so our professionals are always ready for any situation

- Ongoing support and mentorship from our dedicated leadership team

- Continuing education opportunities through Pet Sitters International, keeping our knowledge fresh and innovative

We’re committed to making sure that each Pet Care Pro is not only well-prepared but also embodies our core values of safety, attentiveness, and love. Every team member undergoes a thorough training process before they are entrusted with the care of any pets. Your furry companions deserve the very best care, and we’re here to provide it!

Absolutely! At Bootsy's Buddies Pet Care, we pride ourselves on being fully licensed, bonded, and insured. This ensures your peace of mind while your furry friends are in our care.

In the unlikely event of any accidents, property damage, or surprises, you can rest easy knowing we’ve got you covered. Our commitment to providing professional, reliable, and trustworthy care is at the heart of everything we do.

If you have any questions about our coverage or want to learn more, don’t hesitate to reach out — we’re always here to help!

Understanding Payments Made Easy

At Bootsy's Buddies Pet Care, we prioritize your security and convenience. Payments are seamlessly processed through your personalized online portal, ensuring peace of mind.

On the first day of your booking, your preferred payment method will be charged automatically, so you can focus on what truly matters. If you wish to pay via Zelle or another method, please contact us before your booking begins.

Want to show some extra appreciation? Feel free to add a tip anytime—before or after payment. Additionally, you can set a default percentage for future invoices, making it even easier to support our dedicated team. Your satisfaction is our top priority!

Absolutely! We’re here for you and your loved ones 365 days a year, including all major holidays. Just a heads up, holiday rates apply for services on those special days. We’re always ready to provide the care you need, no matter the occasion!

At Bootys's Buddies, we believe in building on the foundations of great training while your pup enjoys their time with us! During our initial meet-and-greet, we'll take the time to learn about your dog's current routine and the specific cues or behaviors you wish to reinforce.

Our Commitment to Your Pup:

- We focus on positive reinforcement, ensuring every learning moment is both enjoyable and effective.

- If your furry friend is in training, just let us know! We're excited to maintain a consistent approach that supports their growth.